Stone Mountain Indiana Policies

The following information will assist you in making your reservation for the perfect getaway and provide valuable information about your stay. We recommend that you make a copy of this page and bring it with you on your vacation.

Introduction

Stone Mountain Indiana wants your getaway to be as carefree as possible, starting with your reservation. That's why we created this detailed policy statement. We highly recommend reading all of the following information to avoid any confusion or misunderstanding.

What to Expect

We encourage you to carefully review all property descriptions and details prior to making your reservation. If you do not see an amenity or personal requirement listed be sure to contact our office and we will try to accommodate your request. Our reservations staff routinely visits our properties so that they can help you with first hand knowledge.

Disclaimer

Must be 21 years old to rent or all rental money and deposit will be forfeited.
Stone Mountain Indiana makes every effort to assure that all descriptions and representations from our staff, in our brochure, and on our internet site are accurate. However, we are not responsible for printing errors. Prices, amenities, specials, seasons, and/or minimums are subject to change with or without notice. Floor plans are for comparison purposes and should be considered to be approximate. THE SQUARE FOOTAGE IS AN ESTIMATION OR APPROXIMATION. IT IS BELIEVED TO BE ACCURATE, BUT IS NOT GUARANTEED OR WARRANTED.

Features & Furnishings

Stone Mountain Indiana Chalets are privately owned and are decorated and furnished to suit the owner's taste and needs. Please make sure that you inquire about all of your specific needs. The following is a list of basic items you will find in our rental chalets: Heat & A/C, refrigerator, stove, microwave, toaster, coffee maker, basic pots & pans, dishes, flatware, utensils, Color TV(s), VCR/DVD(s), fire extinguishers & smoke detectors, bed linens, pillows, towels, washcloths and bath mats along with a starter supply of bar soap, dish soap, and paper goods to meet the home's maximum occupancy. Items that are NOT SUPPLIED typically include gas for grill, kindling or fire starter, extra blankets, cribs, laundry soap, plastic wrap, foil, coffee filters, condiments, spices or any type of food item. Not all chalets are decorated for the holidays. Only artificial holiday decorations are permitted and all evidence of any guest decorations must be properly disposed of upon departure. Only artificial Christmas trees are permitted.

Rates & Seasons

We offer three seasonal rates, which are defined as follows:

Reservations may be booked up to eleven months in advance. A 3 night minimum stay is required during Premier Season, unless otherwise noted. Reservations that bracket two different seasons will be prorated between the two rates. No arrivals are allowed on Thanksgiving, Christmas Day or New Year's Day. Prices, amenities, and/or minimums are subject to change with or without notice. THE RENTAL PRICE IS DETERMINED BY THE RENTAL AGREEMENT AT THE TIME OF MAKING THE RESERVATION. NO REFUNDS OR ADJUSTMENTS WILL BE MADE FOR RATE CHANGES MADE AFTER THE DATE THE RESERVATION IS MADE.

Making Your Reservation

To reserve a chalet, you can check availability online or you may call our office between the hours of 9:00am to 5:00pm , Monday - Friday. In order to save time when you call, please have your credit card, the dates you want to reserve and your property requirements available. ALL RESERVATIONS REQUIRE A VALID CREDIT CARD NUMBER ON FILE. After your reservation is made we will immediately send you a rental agreement. You have fifteen (15) days to receive, sign, and return the rental agreement to our office in order to confirm your reservation. For reservations made less than 30 days prior to arrival, rental agreements must be returned by "next day" service.

Payment

Full payment of your rent, reservation fee, taxes and any other applicable fees must be received in our office at least thirty (30) days prior to your arrival date. Acceptable payment methods include check, money order, Visa, MasterCard, or American
Express. We can also except payments though Pay Pal with a $35.00 processing fee. Please be sure to put the reservation number on the check for proper credit. For reservations made less than thirty (30) days prior to check-in, payment must be charged to your credit card. Policies and rates are set at time of booking. You will be charged for the unit you have selected based on the information in your rental agreement and this Policies and Procedures document.

Reservation/Processing Fee

Reservation and processing fees are included in the nightly rental fee. 

Security, Damage & Cleaning Deposit

In order to insure that properties are maintained and well cared for, as a security deposit, a $350 deposit is required due upon booking a reservation. This deposit will be refunded by check or credit card (release for hold) whichever is applicable, within 14 days of departure providing there is no damage or theft and all policies and conditions are followed. Rate does not include applicable taxes. A detail of all extra charges will be mailed to the guest upon receipt of written request. Any disputed charges are to be submitted in writing.

Cancellation Policy

Only the guest named on the rental agreement may notify Stone Mountain Indiana either in written or verbal form of the request to cancel. A $55 cancellation fee will be charged to your credit card on all confirmed reservations that are canceled. If a booking is canceled less than 30 days prior to the arrival date the reservation is non-refundable but may be rescheduled, one time only. A credit will be issued for the same unit, good for up to one year from the original arrival date. When rebooking canceled reservations with credits to a lower cost season there are no refunds or adjustments. When rebooking to a higher cost season, prevailing rates and conditions will apply for the rebooked dates. No refunds for No Shows, 2nd Cancellation, bad weather, late arrival or early departures.

Reservation Transfer Policy & Fee

Only the registered guest named on the rental agreement may notify Stone Mountain Indiana either in written or verbal form of the requested change and a new rental agreement will be issued that must be signed and returned to Stone Mountain Indiana. To shorten confirmed reservations, change dates or units, a $55 fee will be charged. No reservations may be shortened or units changed 30 days or less prior to the original arrival date.

Check-In (3:00pm) and Late Arrivals

Check-In at the Stone Mountain Indiana Chalets begin at 3:00pm. If you arrive early, you may have to wait to check in if your property is not ready. If you arrive after 5:00pm, follow the late arrival instructions in your reservation package. Late arrival should be avoided if possible and can only be allowed for guests with signed rental agreements received by our office.

Groups Arriving at Different Times

The registered guest must contact Stone Mountain Indiana's office and designate one
(1) person only as the Check-In-Party. Keys will only be issued to this person. It is the booking guest's responsibility to coordinate all parties arriving separately and see to it that they have the necessary information to find their accommodations, including unit map and key. Guest arrival at the unit is not permitted prior to designated guest check in at the office.

Check-Out and Departure (11:00am)

We are sorry you have to leave at all, however, we must insist on a 11 AM Check-Out time. Keys may be left in unit at departure or delivered to the office. A minimum fee of $100.00 may be charged for late departure (after 11am), or if excessive cleaning is required. There are no refunds for early departures.

Capacity Considerations & Noise

Our chalets are to be used for the QUIET enjoyment of our guests and NOT to be used for parties, large gatherings or receptions beyond the sleeping capacity of the chalet without Stone Mountain Indiana's consent. If you have need of a group facility or large gathering place, we have recommendations. "Disturbing the Peace" may result in eviction and/or loss of security deposit. The capacity of the home as stated on the rental agreement and the parking capacity cannot be exceeded. No campers or camping on the grounds of the rental chalets will be allowed.

Parking (Campers & Trailers)

Only park on paved areas. Do not park in yards or grass.
The number of parking spaces is based on the space available for standard automobiles.  NOTICE TO GUESTS BRINGING TRAILERS OR CAMPERS: Due to the hilly topography and limited parking it can be difficult to find parking for trailers or large vehicles. Limited space is available for campers or RV's with chalet reservation. We are sorry but parking of guest vehicles and/or trailers in the Stone Mountain Indiana office parking lot cannot be accommodated.

Housekeeping & Linen Supplies

Our chalets must be left in good condition.
All of our chalets provide bed linens (sheets, pillowcases, 1 blanket & bedspread per bed), 2 bath towels per standard occupancy, wash cloths and shower mats for the occupancy of the unit along with a starter supply of bar soap, dish soap (laundry soap is not provided), toilet paper and paper towels. The house is cleaned, hot tub sanitized and beds (except sofa beds) are made prior to your arrival. Daily maid service is not provided and guests are expected to launder towels, etc. as needed during their stay. It is a good idea to bring a beach towel for hot tub use and in cooler months to bring extra blankets.

Please do not allow outside containers to overflow. Daily trash removal is not provided, however, if trash starts to add up please contact our office and we will arrange to have it picked up.

Insects / Pests

Though all units are sprayed regularly by a professional pest control company, ladybugs, wasps, other insects and sometimes animals visit rental chalets. In the event of a major infestation, the office will call maintenance or pest control to attempt to solve the problem.

Maintenance

Stone Mountain Indiana does everything possible to keep all equipment in good working order. However, it is impossible to guarantee that all appliances, hot tubs, hot water heaters, fireplaces, etc. will be in working order 100% of the time. We do guarantee to make every effort to correct all deficiencies as soon as possible during normal business hours. Report all maintenance problems to the office, 812-949-8354. If after hours, you should take reasonable action to secure the problem. Management reserves the right to perform exterior and/or interior maintenance during your stay. In the event maintenance must be performed we will do our best to do so without inconvenience to you. Your silence indicates full acceptance of the unit and its condition.

Hot Tubs - Spas - Saunas

It is important to note that there are certain health risks that are associated with the use of a hot tub, spa, sauna and/or swimming pools. Proper use of hot tub in or about the rented premises described herein, during the term of this agreement, is at the discretion and sole responsibility of the registered guest. It is the responsibility of the registered guest to inform anyone using these facilities during the term of the stay of the potential hazards.
Stone Mountain Indiana housekeepers sanitize and replenish chemicals in all hot tubs prior to your arrival. Never sit or stand on cover - it will not support a person's weight. A $350.00 charge will result from breakage. Please notify the office of existing damage upon your arrival. Keep covers closed and locked while not in use. If you have any questions concerning the operation of the tub call the office during business hours.

Exercise Equipment

It is important to note that there are certain health risks that are associated with the use of any exercise equipment. Proper use, during the term of this agreement, is at the discretion and sole responsibility of the registered guest. Registered guests must inform anyone using these facilities during the term of the stay of the potential hazards of using exercise equipment.

Stone Mountain Indiana will charge for any breakage of any equipment.

Fireplaces - Seasonal

Fireplaces are seasonal do not operate from May through September due to air conditioning system engaged.

Our Chalets are equipped with gas/electric log fireplace(s).

No foreign materials are to be burned in gas fireplaces. For your safety, never move the logs in a gas fireplace. Doing so can cause carbon monoxide and heavy black soot.

Smoking

Our chalets are Non-Smoking. You may smoke outside on decks only.

Pet Policy

No pets allowed.

Telephone Service & Internet

Our chalets do not have telephone service or internet services.
However cellular wireless will work.

Utility Services

Gas, electric and water service are not under the control and cannot be guaranteed by Stone Mountain Indiana. No refund will be made for interruption in service beyond Stone Mountain Indiana's control.

Mail & Messages

Our chalets are privately owned and are not equipped with residential telephone service. The office does not have a switchboard but will be very happy to accept a message on your behalf. Therefore, it is important that you leave the phone number of our office and chalet name (located on the top of your rental agreement) with relatives and emergency contacts. There is no mail service to our chalets. If you require mail or shipping delivery, please note the following addresses:

Lost and Found & Personal Property

Stone Mountain Indiana is not responsible for personal property left behind, stolen or damaged during your stay. Never leave valuables (cash, wallets, jewelry, cameras, etc.) unattended. If you find you have left something behind, call our office at 812-949-8354 and we will try to locate the missing item(s). If the item(s) is located it will be returned to you COD. Items unclaimed more than 14 days will be disposed of or given to charity.

Keys

You will receive two sets of keys at Check-In. If you are locked out of your chalet during business hours please come by the office. Please leave your keys in the locked key receptacle.

Television, Stereo & CD Players

Stone Mountain Indiana assumes no responsibility for TV reception and/or operation and cannot guarantee that specific channels will be available. Premium channels are typically NOT available. Television or VCR wiring must not be changed to facilitate use of games etc. Not all units are equipped with stereo or CD Players.

Weather

Weather can change quickly. Plan your trip according to the weather. For an up-to-date weather forecast please click on the www.weather.com and use zip code 47150.

In winter, though our weather is ordinarily fine, you should come prepared. During periods of snow and ice, Stone Mountain Indiana reserves the right to cancel or transfer your reservation. Late arrival is not recommended. We cannot provide transportation of any kind!










Directions

Direction to Stone Mountain Indiana Chalets (Follow link)